TRANSPORTATION SERVICES
You can call Arizona Complete Health's Member Services at (888) 788-4408 to arrange transportation for AHCCCS Complete Care. For TTY/TDD, you can call 711.
AHCCCS, or the Arizona Health Care Cost Containment System, covers non-emergency ground and air transportation for most recipients to and from medically necessary medical services. However, Federal Emergency Services (FES) members are not covered for non-emergency transportation.
TO SCHEDULE TRANSPORTATION FOR A MEMBER’S APPOINTMENT, ALWAYS ADD A RIDE ALONG STAFF BECAUSE OUR MEMBERS DON'T GO ALONE TO ANY APPOINTMENT NO MATTER WHAT THE SITUATION IS. CALL TRANSPORTATION A DAY BEFORE THE APPOINTMENT OR AT LEAST 3 HOURS TO THE TIME OF THE APPOINTMENT.
MAKE SURE YOU HAVE THE INFORMATION BELOW BEFORE CALLING TRANSPORTATION
NAME OF MEMBER
DOB
INSURANCE INFORMATION(ID AND PLAN NAME)
ADD STAFF AS RIDE ALONG
DROP OFF DESTINATION ADDRESS AND REASON FOR THE RIDE
PICKUP ADDRES
DATE AND TIME OF THE APPOINTMENT
FOR RETURN RIDE, CALL THE NUMBER BELOW OR SEND AN EMAIL.
TRANSPORTATION NUMBER
(888) 788-4408